Privacy notice

Who is responsible

addaScan is a brand of addanode, based in Johannesburg, South Africa. addanode is the responsible party for personal information collected through this website. Questions and requests about your personal information go to info@addascan.co.za.

What we collect

• Enquiry details you enter in the vision assessment or contact form: name, company, work email, optional phone number, factory location, and the technical description of your product, defect and line.
• Consent choices: that you asked to be contacted, the version of this notice you saw, and whether you opted in to technical articles.
• Technical data that browsers send with every request: IP address, browser type, the page requested and the time. Our web server records this in its logs, and the forms record it to detect spam and abuse.
• Source of your visit: the first page you landed on, the website that referred you and any campaign tags in the link, stored in first-party cookies described in the cookie policy and saved with your enquiry.
• Usage statistics collected by Google Analytics: pages viewed, approximate location derived from your IP address, device and browser type, and whether an enquiry was sent, linked to a random cookie identifier. We use these statistics in aggregate only.
• Site search: the words you type into the search box. For our search statistics we keep only the search words, with e-mail addresses and long numbers removed, and how many times each was searched per month, without your IP address or a cookie; we use them to find what is missing on the site. Like any page request, the search address also appears in the web server log described under technical data.

Google signals. Our Google Analytics setup has Google signals switched on. For visitors who are signed in to a Google account and have allowed ad personalisation in their Google settings, Google may add aggregated demographic and interest information to our reports and connect visits across devices. We only see aggregated reports, never individual profiles. Ad personalisation is switched off for this website, and we do not run advertising or remarketing from it. You can control this in your Google account settings or with Google’s opt-out add-on.

We do not ask for special personal information.

Why we use it

• To reply to your enquiry, assess whether machine vision suits your application, arrange a sample test and prepare a proposal. This is the purpose you ask us for when you submit a form.
• To send occasional technical articles, only if you ticked the separate opt-in box. You can unsubscribe at any time.
• To protect the website and forms against spam and abuse.
• To understand which pages and channels bring enquiries, using the source information above.

Who receives it

• The addaScan team at addanode, to handle your enquiry.
• Our email service provider (Lark), which delivers the notification of your enquiry to our team. Its servers may be outside South Africa; see “cross-border” below.
• addanode’s internal enquiry system, where enquiries from all addanode brands are tracked so that the right person follows up.
• Our website hosting provider, which stores the site and its logs.
• Google (Google Analytics with Google signals), which processes usage statistics on our behalf, including outside South Africa.

We do not sell personal information. Your technical descriptions, drawings and samples are used only to assess your enquiry. If you need a non-disclosure agreement before sharing drawings or samples, ask us.

Cross-border. Where a service provider processes information outside South Africa, we use providers that are bound to protect it, as POPIA requires for such transfers.

How long we keep it

We keep enquiry records only for as long as we need them to respond, follow up and meet legal and accounting obligations, and then delete them. Server and spam-protection logs are kept only as long as needed to run and protect the website. Search statistics are deleted after about three months. You can ask us to delete your enquiry at any time; see “Your rights”.

How we protect it

• The website uses an encrypted connection (HTTPS).
• Enquiries are stored outside the public part of the web server, and only the addaScan team has access.
• Access credentials for email and internal systems are kept out of the website code.

Your rights

Under POPIA you may ask us to confirm whether we hold personal information about you and to give you a copy; ask us to correct or delete it; object to its use, including for direct marketing; and withdraw consent you gave. Send the request to info@addascan.co.za. We may need to confirm your identity first.

If you are not satisfied with our response, you may complain to the Information Regulator (South Africa): inforegulator.org.za.

Changes and contact

We update this notice when the way we handle personal information changes, and change the date at the top. The version you saw is recorded with your enquiry. Contact: info@addascan.co.za, +27 10 007 4513.